Munderi
Grama Panchayat

The Local Self-Government Department (LSGD) has established various mechanisms to address grievances related to Grama Panchayats. The key grievance redressal systems currently in place are listed below:

Key Grievance Redressal Mechanisms

K-SMART Online Portal:

This is a system that integrates online services across Local Self-Government Institutions. It enables the public to submit complaints and grievances through this online platform.

Link: More Information

Public Grievance Cell (LSGD):

Complaints can be submitted through the Public Grievance Cell functioning under the Local Self-Government Department.
The Department has provided dedicated WhatsApp numbers for submitting complaints regarding delays in service delivery, corruption, and issues related to the 'Waste-Free Nava Keralam' (Clean Kerala) initiative. WhatsApp number for reporting delays in services and information regarding corruption:

9744970267

Dedicated WhatsApp number for submitting complaints regarding a 'Waste-Free Nava Keralam' (New Kerala):

9744970267

**Ombudsman for Local Self-Government Institutions**

The Ombudsman is the state-level authority for Local Self-Government Institutions (LSGIs) empowered to conduct detailed and general inquiries into allegations of corruption, maladministration, and irregularities committed during the discharge of official duties by elected representatives (including Presidents) and officials of LSGIs, as well as by officials deputed to or transferred from these institutions. The Ombudsman is also responsible for resolving such complaints in accordance with the provisions of the Act. Ombudsman for Local Self-Government Institutions
Safalyam Complex (4th Floor),
University P.O., Palayam, Thiruvananthapuram - 34
Phone: Office - 0471-2333542, 0471-2330546, 0484-2430703
E-mail: ombudsmanlsgi@gmail.com

Tribunal for Local Self-Government Institutions:

The Tribunal for Local Self-Government Institutions is responsible for considering and adjudicating appeals and review petitions against decisions made by local self-government institutions. The Tribunal is presided over by a legal expert holding the rank of a District Judge. The Tribunal is also empowered to express its opinion if a reference is received from the Government regarding the legal validity and propriety of decisions taken by local self-government institutions. Petitions must be submitted to the Tribunal in 'Form C' within 30 days from the date of the order being challenged. With the Tribunal's permission, a petition or amendment may be submitted with a delay of up to one month. If a representation submitted to a local self-government institution remains unresolved for sixty days, a petition may be filed with the Tribunal within ninety days. As there may be parties opposing this petition, a self-attested copy of the petition, relevant documents, and—as far as possible—supporting affidavits should be submitted to the Tribunal either in person or via registered post. A Demand Draft (DD) for ₹50, payable at the Tribunal's Thiruvananthapuram office, must be enclosed with the petition. Additionally, a 'Legal Benefit Fund' stamp worth ₹100 must be affixed to the petition.

Address:

Tribunal for Local Self-Government Institutions
TRIDA Building, Rehabilitation Block, Medical College P.O.,
Thiruvananthapuram - 37
Phone: 0471-2478394, 0471-2578449, 9447768394

Chief Minister's Public Grievance Redressal System:

This is an online system designed to receive general administrative grievances concerning the government. Launched to address public grievances efficiently, the website offers features such as submitting complaints, tracking their status, and identifying the officers in charge. It also includes dashboards for state services, grievance resolution details, and relief fund reports, as well as public testimonials regarding the services provided. The portal aims to make public services more accessible and citizen-centric. Any complaint related to the Local Self-Government Department can be submitted through this platform. The complaint is forwarded to the concerned department for appropriate action.

Grievance Redressal System of the Minister for Local Self-Government and Excise

This is a grievance redressal system that connects offices at various levels within the Local Self-Government and Excise Departments. The online grievance redressal portal can be used to submit complaints related to these departments to the Minister. Complainants will receive notifications via SMS regarding every stage of the complaint's processing.

Vigilance Wing

To ensure strict action against unauthorized construction, this wing—operating in conjunction with the Secretariat—addresses public grievances and complaints regarding unauthorized or illegal building constructions and irregularities in related files across the state.